At Eagle Survival Gear, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our cancellation and return policy below.
Order cancellation
Before Shipping: If you wish to cancel your order before it has been shipped, please contact our customer service team immediately at [customer service email/phone]. If the order has not been processed for shipping, we will cancel the order and issue a full refund.
After Shipping: Once an order has been shipped, we are unable to cancel it. However, you may initiate a return following the steps outlined below.
Return Policy
We offer a [number]-day return policy from the date you receive your item(s). To be eligible for a return:
The item must be unused, in its original packaging, and in the same condition as when you received it.
A receipt or proof of purchase is required for all returns.
To initiate a return, please contact us at [customer service email/phone] for instructions on where to send the item(s). Return shipping costs are the responsibility of the customer unless the return is due to a damaged or incorrect product.
Refund
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, a credit will be applied to your original payment method within [number] business days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at [customer service email/phone].
Non-Refundable Items
Some products, such as perishable goods (e.g., MREs) or personalized/custom items, may not be eligible for return. Please review the product details or contact us if you are unsure.
